Shipping Policy

We deliver to 97.2% of the continental United States NEXT DAY via standard ground shipping! All orders placed before 5:00 P.M. Central Standard Time, Monday-Friday, will ship out the same day. Orders placed on the weekend will ship on Monday.

No sale is ever final! We will make every attempt to ensure that you are satisfied with your shopping experience at OfficeSupplySanity.com Call us toll free at (866) 648-2668, Monday-Friday from 8AM-4PM CST, with any questions. Send us an email for a response outside of normal business hours.

Free Shipping Policy

Free shipping is available in the Continental United States only. Free shipping orders must be over $100.00 before tax, shipping, and discounts are applied. Orders over $100.00 do not automatically qualify for Free shipping. Free shipping is available to most areas; some rural locations will require additional shipping fees. Customer will be notified when there is a need to add additional shipping fees. Furniture and equipment that is shipped via truck does not always qualify for free shipping. Items that require a freight quote will be clearly marked online. Please call toll free at (866) 648-2668 to obtain a freight quote. Freight deliveries will deliver next day.

Return Goods Policy

All returns must be accompanied by a Return Authorization number (RA#). All return authorization requests should be made to Chicago School Supply toll free at (866) 648-2668 or by email. All returns must be in the original carton or tote and labeled with your RA#. All cartons must be sealed and labeled with return labels provided. DO NOT WRITE THIS INFORMATION ON PRODUCT PACKAGING.
All returns need to be requested within 30 days of order date to prevent a restocking charge, and returned within 15 days of RA issue date. Customer Error items will be assessed restocking charges as follows: 1-30 days = 0%; 31-120 days = 15%
Customer Error Merchandise - Chicago School Supply will happily issue credit for returned merchandise provided the product is in resalable condition. Resalable is assumed by us to mean an item you would deliver to your best and most important customer. Please refer to the Guidelines for Return of Resalable Merchandise below for a complete description of resalable conditions.
All damaged merchandise needs to be reported within five (5) days of receipt of merchandise. An exact description of the damage should be included with the RA# request.
Special orders of non-stock merchandise, food, pharmaceuticals, dated goods, furniture installed orders, custom stamps, and some technology items are not returnable unless it is determined that the wrong product was shipped.
All warehouse errors (wrong fills and shortages) need to be reported within 10 days of receipt of merchandise and need to be called in toll free at (866) 648-2668 or by email.
Defective items must be reported within 30 days.
If you receive merchandise that you did not order or that otherwise does not belong to you, please notify us immediately, toll free at (866) 648-2668 or by email.
Discrepancies with your credit memo that ocur after merchandise has been returned should be reported within 30 days of receipt of credit memo. Prompt reporting of any credit memo discrepancies will allow us to more efficiently investigate and track the returned product through our distribution centers.

Guidelines for Return of Resalable Merchandise

THE ITEM

Item must not be assembled
Item must be clean and free of dents, scratches, holes, tears, cracks, stickers, labels, tags, etc.
The item must be unused
All parts, hardware, instructions, warranty cards, power cords, etc., must be included
The item must be in its original packaging. This includes the box or carton in which it came in, wrap, protection, or sleeve supplied by Chicago School Supply

CARTON AND PACKAGING

Each carton must have RA sticker or a pallet label affixed
The product packaging must be free of writing, such as "Belleville Branch", RA#, or "Return To", etc. (Please use return labels provided by Chicago School Supply)
The carton must be free of holes, cuts, tears, etc.
The carton must be free of excessive tape or odd tapes (i.e. duct or Christmas tape, etc.)
Furniture cartons must be opened properly. Preferably by opening the carton flaps. NEVER cut the furniture cartons around the bottom or down the sides
All internal packaging (i.e. bubble wrap, cardboard corners, tops and side strips) must be in place
Do not write RA#s, your information, or other information on the product boxes as this will make it non-returnable or not resalable

UNASSEMBLED ITEMS

Ready to assemble furniture is not returnable if the product's carton has been opened and the merchandise has been assembled

ELECTRONICS

Electronic items are covered by manufacturer's warranty. These manufacturer terms and conditions are enforced on Chicago School Supply. In situations whereby the manufacturers will not honor credit due us, we reserve the right to deny such credit to our customer. More detailed warranty information can be sent upon request.
We want to make every effort to handle these items. However, most manufacturers only offer repair service and we cannot sell manufacturer repaired product to you as new.

Thank you for shopping with OfficeSupplySanity.com!